Effective Date: 9/25/2024
At Go Care Hero, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to safeguard your data. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of personal information from users, including caregivers and families:
Caregivers:
Personal Information: Full name, age, work history, clinical license, drivers license (on applicable for medical transportation services), contact information, address, date of birth, qualifications, references, and languages spoken, profile picture(s), video self-introduction, and other information needed to conduct background check.
Self-reported Data: Caregiving experience, skills, availability, and other information submitted via profiles.
Background Check Information: Results of criminal background checks and other screenings as required for safety and compliance.
Family & Seniors
Personal Information: Full name, contact information, address, age, chronic conditions, and any additional information provided to help match you with the right caregiver.
Care needs: Duration of care, type of care needed and caregiver requirements?
2. How We Use Your Information
We use the information we collect for the following purposes:
Caregiver Matching: To match caregivers with seniors or families in need of services.
Profile Display: To display caregiver profiles, skills, and availability on our platform to families and seniors searching for care.
Verification: To verify the accuracy of caregiver information through background checks and screenings.
Communication: To contact you about services, matches, or updates to our platform.
We do not sell your personal information to third parties. We only share data as necessary to fulfill the services provided by Go Care Hero, such as sharing caregiver profiles with families.
Use for content generation: The information you share with us will be used for generating your introduction and facilitate communication using large language models.
3. Data Sharing
We may share your information in the following circumstances:
Families and Caregivers: Relevant information will be shared between families and caregivers for the purpose of providing services.
Third-party Service Providers: We may use third-party providers to conduct background checks or assist in operating the platform and use AI API for the process, subject to appropriate safeguards.
Legal Requirements: We may share your information if required by law, court order, or government regulations.
4. Data Security
We take the protection of your data seriously and use technical and organizational measures to safeguard personal information against loss, theft, and unauthorized access. This includes encryption, secure servers, and restricted access to your information.
User Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: You may to request a copy of the personal information we hold about you.
Correction: You may correct or updates to your information through you personal account.
Deletion: You may request the deletion of your personal data, subject to our data retention policies.
Data Portability: You may request that we provide you with your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at info@gocarehero.com.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy. For caregivers, your profile data may be stored as long as your profile is active on the platform, or for a reasonable period after to comply with legal obligations.
7. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If any significant changes are made, we will notify you via email or through our platform. Your continued use of the platform after such changes constitutes acceptance of the new policy.
Contact Information
If you have any questions or concerns about these Terms of Use, please contact us at:
Go Care Hero
Email: info@gocarehero.com
Phone: 617-615-6609
Address: Batten Hall, 125 Western Ave. Allston, MA 02134
